Because our mirrors are made and handled with care, returns are accepted only when a product is received damaged, faulty, or with a manufacturing defect. Defective or damaged products If your mirror arrives damaged, faulty, or with a manufacturing defect, please contact Mirrors Entreprise within 48 hours of delivery and provide clear photos showing the issue. We will review the claim and arrange an appropriate replacement, repair, or refund at no cost to you. Custom & made-to-measure mirrors Custom and made-to-measure mirrors are produced specifically to your dimensions and specifications and cannot be returned or exchanged unless they are received damaged, faulty, or with a manufacturing defect. Other returns We do not accept returns or exchanges for change of mind, incorrect dimensions supplied by the customer, or other non-defective products. How to report a problem Please contact us through our Contact page within 48 hours of delivery with your order details and photos of the damage or defect. We will guide you through the next steps.