We want you to love your mirror. Please read the terms below, which reflect the nature of custom, made-to-order glass products. Standard (non-custom) items Standard items may be returned within 14 days of delivery, provided they are unused and in their original, undamaged condition and packaging. Return delivery costs are the customer's responsibility unless the item was faulty. Custom & made-to-measure items Because they are produced specifically to your size and specification, custom and made-to-measure mirrors cannot be returned or exchanged unless they arrive damaged or with a manufacturing defect. Damaged or faulty items If your mirror arrives damaged or faulty, contact us within 48 hours of delivery with photos and we will arrange a repair, replacement or refund at no cost to you. How to request a return Get in touch through our Contact page with your order details and we'll guide you through the process. Please review and adjust these terms to match your business before relying on them.